Japan Tobacco International (JTI), which has revenues of $12.3 billion in 2013, has selected Orange Business Services for digital transformation.
As part of the deal, Orange Business Services will support JTI, an international tobacco manufacturer headquartered in Geneva, Switzerland, will be moving its existing communications landscape to a fully managed unified communications solution based on Microsoft Lync 2013.
Orange Business Services will deploy and manage a unified communications solution to 104 JTI sites in 40 countries initially.
The Lync-based solution will unify communications for 20,000 users with IM, Presence and Web conferencing services while 12,000 users will be enabled with Lync Enterprise voice and desktop video services, integrated with videoconferencing rooms.
Orange will manage a hosted architecture and the entire ecosystem, including Sonus gateways and thousands of Polycom VVX Business Media Phones. An additional 3,000 mobile devices, tablets and smartphones will be Lync enabled.
Guilain Rogg, JTI Global Technical Center VP, said: “Orange’s capabilities support our geographical footprint and they have the ability to deliver end-to-end services, from transformation to operation, including management of all underlying service blocks.”
Under the 5-year contract, Orange Business Services’ key objective is to create a comprehensive global approach for JTI’s end users by creating a unified workspace that includes a seamless set of tools to enable collaboration between team members, partners and customers.
This contract includes a transformation program during which Orange will deploy one site every week during a two-year period, starting with the European and Russian markets.