Enterprise IT vendor Microsoft will supply Windows 8-based mobile cloud solution supported by Windows Azure to Bridgestone Asia Pacific for its sales and technical engineers in the field.
The deployment will enable Bridgestone to deliver better value to Singapore commercial fleet operators while creating efficiency with its mobile workforce. Its workforce face challenges during tire inspection that is typically a manual-based tedious task for Bridgestone’s sales and technical engineers
Microsoft mobility solution includes a Windows 8 app called Bridgestone Toolbox Touch running on a ruggedized Windows 8 tablet and supported by Microsoft’s cloud platform Windows Azure.
Windows 8 tablet enables Bridgestone’s sales and technical engineers to become more productive on-ground, as well as deliver better customer service.
Benjamin Chang, assistant manager of Sales and Marketing, Commercial Products, Bridgestone Asia Pacific said: “With the Bridgestone Toolbox Touch app, we expect to increase productivity across the board with the ability to inspect more vehicles with the same amount of time used before.”
This deployment will be started with a pilot in Singapore, where the mobility solution will be rolled out to Bridgestone sales and technical engineers. Bridgestone will subsequently be bringing its new Microsoft-powered mobility solution across its international operations.
Bridgestone Toolbox Touch, a touch-based Windows 8 app developed by NCS replaces the paper-based processes the company’s sales and technical engineers had previously relied on to record inspection data.
Microsoft Windows 8 enables Bridgestone engineers to choose from a variety of tablets. As an operating system, Windows 8 runs most familiar productivity applications such as Microsoft Office without a hitch, eliminating the need for employees to carry around more than one device.
Bridgestone Toolbox Touch leverages many features offered by the Windows Azure cloud, including SQL Azure database, reporting services, virtual machine, storage and auto-backup.
With Windows Azure, the company was assured that the solution complied with industry standards, such as ISO/IEC 27001:2005, and that the solution incorporates security practices at the application and platform layers.
As part of the pilot, Bridgestone consultants can today intuitively record inspection data, and when connected to the Internet, can access previous customer reports for follow-up. Additional customer reports are now generated in minutes rather than days by the Windows Azure SQL Reporting Services, and can be emailed to the customer.
Thierry Jakircevic, global solution service manager, Bridgestone Corporation, said: “As an enterprise-grade system, Windows 8 offers a fast and fluid user experience with no compromise on security and manageability. As a pay-as-you-use platform, Windows Azure provides us scalability, robustness, and peace of mind.”