International SOS, a medical, clinical, and security services organization, has selected Orange Business Services to transform its global emergency response infrastructure.
The objective of the deal is to enhance International SOS’s ability to provide 24×7 support to its members in more than 70 countries, through 27 assistance centers and 36 International SOS clinics.
The solution, as part of a five-year contract, will enable over 1,200 physicians and 200 security specialists to assist clients at any location via a secure and stable network, said Orange Business Services.
As per the deal, Orange Business Services will support International SOS to transform and manage its communications infrastructure including its emergency network.
Orange will redesign, consolidate and manage International SOS’s various networks across 118 locations in 50 countries. In addition, Orange will provide managed, integrated and optimized network solution that empowers International SOS with application prioritization and enables visibility and control over its infrastructure. Consolidation of existing firewalls and security architecture will enable centralized governance and control.
Orange will also develop a centralized call center architecture for the 27 assistance centers and add business continuity enhancements by providing a managed IP Telephony solution.
Richard MG Davies, group CIO at International SOS, said: “While we will generate cost efficiencies through this new model, our engagement with a global player like Orange will help us efficiently reach remote locations in time and offer an always-on medical and emergency support to our members.”