Dell Software has unveiled the new Dell Unified Communications Command Suite (UCCS), a data-driven platform for UC management.
The UCCS streamlines the complexity of managing multiple communication platforms and delivers a flexible, cross-platform management, reporting and diagnostic solution on workforce activity, communication consumption and system performance, Dell said.
Unified communications are gaining popularity among enterprises, but most organizations lack accurate insights into how these solutions are used.
A recent survey by Dell on Lync adoption and challenges confirms that organizations that have adopted Lync cannot easily report on savings and 80 percent of organizations don’t have the reporting capabilities to tell them if they have met their cost reduction goals.
The survey also revealed that only 17 percent of respondents have a dedicated Lync administrator, leaving the full UC management to IT administrators focused on other platforms, like Exchange.
These statistics reinforce a gap in knowledge within organizations in terms of “who” is responsible for managing, communicating and educating employees on the adopted UC platform within the business and ensuring the highest quality of service if network issues arise.
Quality of experience is a primary roadblock for the business in achieving the full benefits of its UC solution, with 72 percent of respondents in a recent survey noting QoE issues ranging from delay in video sharing, connectivity and dropped calls. Only 35 percent of respondents have a third-party tool that identifies and resolves these issues.
With its flexible, cross-platform management approach that delivers deep-dive analytics and diagnostics, Dell’s UC Command Suite turns data trapped in a business’ communications systems into understandable, usable and actionable insights about workforce activities, business processes and system performance, Dell said.
Organizations can take command of their unified communications by connecting the dots between activity and adoption trends, quality of experience and infrastructure performance and availability, ultimately speeding time to resolution and removing the barriers to adoption.
“Dell’s new UC Command Suite with cross-platform analytics and diagnostics delivers the answers the business needs to ensure they are getting the best value from their Microsoft UC solutions by offerings valuable and actionable insights into the workforce activity,” said Curtis Johnstone, senior unified communications product architect, Dell Software, and Lync MVP.