CA Technologies drives TAP Portugal to better customer experience

Airline TAP Portugal is using CA Technologies’ CA Application Performance Management (APM) to ensure the performance of critical business applications and improve the experience and quality of service to customers.

TAP Portugal, which serves more than 10 million passengers among 75 destinations in 34 countries, is using CA APM to identify performance issues in business applications, optimize costs and free up resources that can be allocated to create new services that will help further grow the business and build customer loyalty.


Telmo Duro, competence centre director, TAP Portugal, said: “CA APM has enabled us to identify 80 percent of performance application issues in less than two hours, and has increased the speed of our processes by 70 percent.”

CA APM currently monitors 200 business applications across TAP Portugal’s Java, middleware and .Net infrastructure, and analyzes over 2.5 million metrics in real time, including response time of front-end applications and back-end database requests. Prior to CA APM, a simple log query was used to identify performance issues, a cumbersome and time consuming task that had an impact customer service.

“In today’s application economy, well-performing applications can translate into satisfied customers, productive employees and strong revenue,” said Bjarne Rasmussen, chief technology officer, CA Technologies EMEA.

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