Following the acquisition of Systems Design & Development (SDD), BroadSoft has launched a new, hosted Unified Communications offering — UC-One Hospitality — for the hospitality industry.
The company said businesses throughout the hospitality industry including global hotels, resorts, convention and meeting facilities are seeking cloud-provided communications services to replace their PBX solutions and align with their corporate IT cloud migration strategies.
UC-One Hospitality that integrates BroadSoft’s Unified Communications and SDD’s Jazz Fusion capabilities will allow hospitality properties to create customized communications services using dynamically targeted pricing, packaging, service authentication and digital content presentations.
“Many of the hospitality premise-based PBX solutions are reaching their end-of-life, creating a need for the industry to seek new innovative communication alternatives that better align with their integrated guest services strategies,” said Michael Tessler, chief executive officer, BroadSoft.
By leveraging UC-One Hospitality, service providers can deliver a bundled offering (including connectivity, minutes, unified communications and property management system data integration).
The other advantage is that service providers can also eliminate the capital investment, special knowledge and operational standards required to support changing collections of hospitality enterprise systems, hotel on-premise systems and their proprietary integrations and certifications.
Benefits of UC-One Hospitality:
Enables hotel and resort properties to rapidly transition from premise-based PBX’s to more productive, cloud communications services and to experience several key benefits
Enhances productivity by enabling new business processes across multiple hotel premises
Enables reduction of IT spend and ability to re-vector these resources to guest/customer satisfaction, cost effectively
Eases management of a single solution across a portfolio of hotel properties
Provides immediate access to new services and capabilities, without the need for an upgrade
Improves cost management due to lower costs relative to on-premise PBX, shift from CAPEX to OPEX and flexibility to scale up and down
Meanwhile, BroadSoft said its revenue rose 19 percent to $52.5 million in the second quarter of 2014, while net income was $1.7 million compared to net loss of $3.0 million in the second quarter of 2013.