8×8, a provider of cloud-based unified communications and contact center solutions, is offering better Service Level Agreement (SLA) to qualified enterprise customers.
The updated SLA promises better levels of service availability and voice quality for calls transmitted over the public Internet, said 8×8 in a statement.
While typical VoIP SLAs are limited to the service provider’s network and not the underlying connection, 8×8’s Performance Assured SLA guarantees VoIP service uptime, reliability and call quality over any underlying broadband network the customer chooses.
“The ability to deliver and guarantee enterprise grade service availability and voice quality normally reserved for private connections reinforces 8×8’s position as a market leader,” said Diane Myers, principal analyst, Infonetics Research, part of IHS.
8×8’s Performance Assured SLA provides guarantees more than 99.99 percent uptime in addition to a Mean Opinion Score (MOS) of greater than or equal to 3.0 for at least 98 percent of all calls carried over the network, including those using compressed codecs such as G.729a which exhibit less than toll quality MOS scores even under perfect network conditions.