8×8 is leading the hosted unified communications scorecard, while Verizon, XO, AT&T top the IP connectivity market in North America, said Infonetics Infonetics.
“Always near the top of our hosted VoIP scorecard, 8×8 is taking the #1 spot by building on a solid financial position and continued focus on service enhancements and geographic expansion,” said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.
Infonetics Research’s 2014 North America Business VoIP Service Scorecard that analyzes and ranks the top providers in the hosted unified communications (UC) and IP connectivity service markets said though 8×8 still serves predominantly small companies, it is finding more success with larger businesses.
The report said Verizon is the market leader for IP connectivity for a sixth consecutive year, followed closely by XO. These two North American communication vendors are mainstays, leading in service development and customer adoption.
8×8, West IP Communications, Comcast, and Verizon are the top hosted VoIP providers in the North American enterprise market.
West leaped from 4th place in last year’s scorecard to the number-2 position this year, resulting from strong demand for its Cisco-based solution.
The competitive landscape for hosted VoIP services continues to be impacted by the traditional UC vendors, leading to fragmentation, said Infonetics.
Mitel debuted in this year’s scorecard, due in part to its merger with Aastra.
Verizon, XO, AT&T and Windstream are the leading IP connectivity providers in North America, said Infonetics.
The IP connectivity market is driven by SIP trunking and led by a handful of strong providers followed by a large number of companies competing in a market where differentiation is difficult.