XO Communications, a provider of unified Communication, has launched HPBX Concierge for Hosted PBX (HPBX) service.
Besides managing HPBX services online customers can now also leverage concierge.
Company says it is a personalized service that enables XO account administrators to change, add, or delete phone numbers and modify certain features for customers’ HPBX, by simply making a phone call to XO.
The new touch free service allows the XO HPBS customers to focus on the core business priorities rather than managing phone calls.
“Company answered the need for a higher level of support by offering HPBX Concierge so that customers have streamlined options for managing common administrative features of their HPBX phone service,” said Jake Heinz, senior vice president of marketing and product at XO Communications.
Last month, XO Communications launched a full suite of unified communications (UC) features for its Hosted PBX (HPBX) service.
The latest features include: instant messaging; presence (availability status); integration with Microsoft Outlook; web-based collaboration, document and desktop sharing; as well as video calling and fax-to-email capabilities.
The XO HPBX service now automatically includes the popular WorkTime mobility application which incorporates a smartphone app and virtual phone client for the user’s desktop.
Last year in May, XO Communications introduced its online portal that comes with new capabilities to enhance customer services.