Western Union Bill Payments Money Mindset Index findings

Mobile device ownership and usage are changing U.S. consumers’ bill payment behaviors, according to Western Union Bill Payments Money Mindset Index.

15 percent of people surveyed plan on paying more bills via a mobile phone or tablet and 13 percent via a mobile app or text message over the next six months.

Among people who paid a bill using a mobile device, 65 percent did so using smartphones and 25 percent using tablets, said Western Union Bill Payments Money Mindset Index.

But U.S. consumers aren’t just using online and mobile options to pay bills.

36 percent of consumers use three or more channels, such as online, in-person, and others, to pay their monthly bills.

38 percent use three or more payment methods, such as credit card, debit card, ACH, or cash, to pay their monthly bills.

18 percent of multi-method bill payers and 27 percent of multi-channel bill payers used a mobile phone to pay at least one bill per month.

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