U.S. health insurance firm selects VoiceVault’s voice biometric e-signature solution

Infotech Lead America: One of the top five U.S. health insurance companies has selected VoiceVault’s voice biometric e-signature solution to execute applications for health insurance over the phone.

VoiceVault is now delivering voice signature solutions to three of the top five US based health insurance organizations, which combined, cover 174.6 million lives.

VoiceVault’s biometric e-signature solution, using an individual’s voice to perform the e-signature, enables the implementation of legally binding signature under E-SIGN Section 106.

Companies who have adopted voice signatures as part of the health insurance sales process have increased telephone sales closure rates by over 25 percent. Organizations are also able to adhere to go green mandates and reduce administrative costs associated with the typical paper trail that accompanies hand-written signatures by up to 80 percent.

“Efficient application processes are critical as health insurers prepare for the massive consumer migration from small group to individual plans as part of healthcare reform,” said Julia Webb, VP of Sales and Marketing for VoiceVault.

“Our voice signature solutions are ideally positioned to make the process easier for both the consumer and the insurer. This new contract is yet another validation of the value of being able to generate a legally binding signature over the phone,” Webb added.

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