Motorola networks Grand Hyatt in Hawaii for better satisfaction

Grand Hyatt Kauai Resort & Spa in Hawaii has tapped Motorola Solutions (MSI) to provide faster guestroom and premises Internet service.

Motorola replaced a microwave communications system that was unreliable, costly to maintain and slow.

Since installation of the new network, the property has risen from near the bottom to the top ten in Hyatt’s internal property satisfaction rankings. It became No. one in customer satisfaction in Hyatt’s North American operations.

Lydia Villanueva, IT director, Grand Hyatt Kauai Resort & Spa, said: “Customer satisfaction scores improved as soon as we deployed Motorola Solutions’ technology, and our overall satisfaction ranking also has skyrocketed.”

Motorola

The new system provides high-speed wireless network using Motorola indoor access points (APs) and 3-port wall plates in guestrooms, outdoor APs for property-wide roaming and an RFS controller for consistent, reliable coverage everywhere on the resort.

The hotel deployed the AP 6511 to provide reliable, high-speed connectivity to guest rooms.

Wi-Fi service is enabled in public spaces using the AP 622 in locations including the lobby, concierge and registration areas – for web check-in and check-out – along with restaurants and retail.

The Grand Hyatt Kauai utilized the AP 7161 and AP 6562 to enable wireless access for areas such as the pool, beach and spa.

For unified management of the access points and wall plates, the hotel is utilizing the RFS 7000 wireless RF switch, which facilitates more efficient network operations.

Tom Moore, director, Hospitality, Motorola Solutions, said: “Motorola Solutions’ wireless technology enables hotels like the Grand Hyatt Kauai to transform the wireless experience for their guests. With guests bringing on average two to three mobile devices with them to hotels, it is paramount to provide them fast, reliable wireless access. Our technology allows hotels to meet these growing needs and improve the overall guest experience.”

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