ManageEngine solves password issues with ADSelfService Plus

ManageEngine, a provider of IT management solutions, announced that ADSelfService Plus, its self-service password management solution, now updates Windows cached credentials to provide remote users with immediate access to their machines after they reset their passwords.

This feature, according to ManageEngine, solves the frustrating “forgotten password” issues faced by today’s mobile workforce.

With this feature, ManageEngine now provides remote users with immediate access to their machines after they reset their passwords, solving one of the most frustrating forgotten password issues facing today’s mobile workforce.


Whenever a user logs on to an Active Directory domain, the Windows operating system securely caches the domain credentials and stores them locally in the user’s machine. This lets users — especially those who are often traveling or work off-site — log on to their machines when they are disconnected from the corporate network. However, problems arise when users forget their passwords, and the passwords are reset in Active Directory, either by the help desk or by the users through a self-service portal. Because remote users don’t have access to the corporate network, the new domain password and the cached credentials become out of sync. As a result, users will not be able to log on to their machines using their new passwords.

The new version of ADSelfService Plus solves this problem by automatically updating the cached credentials immediately after users reset their Active Directory passwords. It enables users to log on to their machines with their newly-reset passwords, even when they are disconnected from the corporate network. This will reduce password-related calls to the help desk and reduce the computer downtime caused by account lockouts, the company said.

“ADSelfService Plus helps users solve password issues on their own and work uninterrupted even when they are away from the office,” said Parthiban Paramsivam, director of product management at ManageEngine. “Users can reset their forgotten passwords using the Windows logon extension employed by ADSelfService Plus, and it automatically updates the cached credentials. All they need is a virtual private network client on their machines to establish a connection with the Active Directory domain.”

ADSelfService Plus pricing starts at $595 per year for 500 users. A fully functional, 30-day trial version is also available.

Rajani Baburajan

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