LogMeIn has introduced a new version of LogMeIn Rescue, its mobile remote support and customer care offering.
The latest version of Rescue focuses on remote support for mobile devices running Google’s Android and Apple’s iOS.
In addition, the latest version of Rescue introduces new ways to connect to devices, identify common issues, and push quick fixes.
The complementary iOS app is available on Apple’s App Store and gives technicians quick access to diagnostic information on an end user’s iPhone or iPad.
A recent survey from Intel on the BYOD trend found that 82 percent of companies now allow some or all employees to use employee-introduced devices at work.
Features of new Rescue
Features of new Rescue include a redesigned interface and user experience for remote support of mobile devices, called Click2Fix.
The company has already piloted Click2Fix with mobile support help desks and customer care centers, including device OEMs and mobile operators.
The new version of Rescue also coincides with the release of an all new iOS diagnostics app. The Rescue iOS app is designed to simplify remote support of iPads and iPhones for technicians and end users.
“Our strategy is to understand and solve for the issues at mobile’s bleeding edge — the telcos and OEMs — and then bring this experience to a much broader IT audience. With more than 50 of the world’s biggest telcos and OEMs as customers, we have insight into pressing mobile support challenges and a preview into the needs of tomorrow’s mobile-centric IT organization,” said Kevin Bardos, VP of Customer Care Products at LogMeIn.
The new Rescue Click2Fix offering is available immediately to all LogMeIn Rescue customers using Rescue’s mobile capabilities.
The iOS app will be available as a free download on Apple’s App Store pending approval by Apple.
Companies interesting in testing the new capabilities can sign up for a free 14-day trial.