Avaya completed a multi-year contact center modernization project for JSC Network Company, the largest state-owned utility in the Republic of Tatarstan.
JSC Network Company Tatarstan serves nearly 3.7 million consumers in one of Russia’s most industrialized regions.
The JSC modernization project leveraged full complement of the Avaya Customer Engagement Solutions portfolio, including services from design through implementation and staff training.
“Avaya Customer Engagement Solutions harmoniously fit into the business processes of our company. The well-organized project was coordinated by Avaya business partner, Sledge, meeting all technical requirements through extensive pre-research and solution design. In the future, we expect that Avaya solutions will be considered in the company branches to create a single telecommunications platform,” said- Buravov Alexander, head of the supervisory control service of JSC Network Company.