Exotel acquires customer feedback platform Voyce

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Cloud telephony services platform Exotel on Wednesday said it has acquired Voyce, a platform that enables businesses to gather customer feedback.

The acquisition is a move to strengthen the customer service offerings of the business, Exotel said.

“Two of the co-founders of Voyce Varun Raj and Nikhil Kumar, will now be a part of Exotel team and the duo will lead the alliances and partnerships efforts at Exotel,” the company said in a statement.

Before the acquisition, Voyce worked with over 20 enterprise hospitality chains across the country.

“We were first introduced to Voyce when they used Exotel for voice and SMS integrations on their platform. I found the product interesting and was excited by the possibilities that Voyce presented,” Shivakumar Ganesan, co-founder and chief executive, Exotel, said.

“With the acquisition of Voyce, Exotel’s customers will soon be able to collect valuable customer feedback easily with a few clicks,” he added.