Infotech Lead India: Cisco WebEx said the number of registered users up 30 percent y-o-y with over 6.8 million registered users worldwide in August, 2012.
Number of meetings was up 38 percent y-o-y with 9.6 million meetings in August, 2012.
Number of meeting minutes was up 32 percent y-o-y with 1.8 billion minutes in August, 2012.
Number of mobile client downloads reached 2.7 million, up 30 percent y-o-y in application downloads on Apple devices and more than 11 percent y-o-y growth for Android devices.
Cisco customers including Damovo, eLoyalty (a TeleTech company), Orange Business Services, NTT Communications, Telefonica and Vodafone have shared their views about Cisco’s new collaboration capabilities.
Cisco’s new enterprise customers such as D+M Group, Devoteam and Nokia Siemens are adopting cloud-based collaboration from certified Cisco HCS partners to scale and simplify communication faster inside their organizations.
Alberto Ferreira, CEO and president, Damovo do Brasil
When we started to develop CaaS — Collaboration as a Service, a joint solution to offer to the market, Damovo and Cisco decided to offer a simple, fast and easy-to-deploy UC service. The acceptance within the market has been incredibly high and we already have received the first orders. The value proposition for the customer is impressive and, after the basic implementation is complete, they can include video applications nearly as easily as adding a new voice extension in their old PBX system. And that’s the right path to follow.
Steven Pollema, president, eLoyalty, a TeleTech Company, Englewood, Colorado
Market results clearly indicate that high-performing companies are delivering great customer experiences and investing in their customer relationships as a differentiator. This means communicating with their customers at the right time, through the right channel, with the right information and services and, in many cases, doing so proactively thereby preventing dissatisfaction and driving higher loyalty and trust. As a leader in customer experience technologies, a 12-year Cisco partner and now Cisco’s first HCS cloud provider for Contact Center, eLoyalty has delivered business outcomes ranging from simple network cost reductions to improved sales in multi-channel campaigns — all leveraging Cisco’s collaboration suite. We, along with our enterprise clients, are very enthusiastic about Cisco’s Hosted Collaboration Solutions (HCS). Cisco’s hosted contact center solutions are paving the way for companies to offer a superior customer experience with the additional benefits of a cloud deployment.
Paul Molinier, vice president, Unified Communications and Collaboration, Orange Business Services
Cloud services are in Orange Business Services’ DNA. Our experience in network and communications services places us in the best position to deliver high performance cloud computing services to our customers. Thanks to the integration of Cisco HCS and CTX platforms within Orange’s cloud infrastructure, our customers are now reaping the rewards of delivering as-a-service video and collaboration services across their organizations. With Cisco HCS and CTX inside, Orange delivers end-to-end communication and collaboration solutions from the cloud bringing more agility — as a service model — more competitiveness — opex vs capex — and more security — data protection from the device to the data center.
Christophe Merckens, CIO, Devoteam
Because it is powered by Cisco HCS and Orange, Devoteam also has access to the market leading cloud collaboration solution that included the full Cisco UC and Collaboration suite, all delivered in a flexible/agile IT model and predictable per-user service fee structure. Once in place, Orange added a range of features ‘on demand’ that have improved efficiency, increased internal collaboration, and reduced costs. Devoteam’s management team view both Orange and Cisco as trusted advisors.
Manfred Immitzer, Global CIO, Nokia Siemens Networks
Productivity of our 60,000 end-users and their collaboration within NSN and with our customers is key to NSN success in our highly competitive market. Cisco collaboration tools provide a great user experience across different end-points and have become the backbone of NSN’s business. Our IT strategy sets strong preference for buying IT solutions as a service and recently we have moved with Cisco and their partners increasingly to the cloud which enables improved responsiveness to ever changing business needs through flexible consumption models and ‘evergreen’ platforms.
Jose L. Gamo, CEO, Telefonica Multinational Solutions
This 60,000 global seat deployment is a landmark for this industry. We are truly crossing the ‘Cloud Chasm’, as Nokia Siemens Networks take advantage of our end-to-end global service based on Cisco’s collaboration architecture, a leading technology addressing our customers’ requirements for cost-effective unified communications and collaboration solutions. Nokia Siemens Network, after considering both premises and cloud-based collaboration solutions from a number of vendors, chose the safest pair of hands in the business and are migrating to the cloud with Telefonica, powered by Cisco’s HCS.
Mitsuru Takayama, director, Voice &Video Communication Service Department, NTT Communications
By adopting Cisco HCS as a platform, we could achieve the provision of a cloud-based Unified Communications service on a global scale to drive work-style innovation of our customers. In order to support our customers’ global business successes, we will continue our efforts to expand features and offer reliable, globally seamless services with the aim of becoming a Global ICT Partner. The partnership with Cisco is critical for us to realize it with continuous technology innovation.
Sandy Walker, manager, Fixed & Unified Communications Practice, Vodafone
We’re very excited about Vodafone OneNet Global Enterprise and our partnership with Cisco and HCS. Cisco HCS is a strategic and scalable platform that we have integrated with Vodafone’s mobile cloud to make it easy for our customers to enable anywhere, anytime, any device collaboration. It is also helping Vodafone deliver on our vision for the future of business communications.
John James, eExtension team leader, Department of Agriculture, Fisheries and Forestry (DAFF), Queensland, Australia
Queensland is Australia’s largest producer and exporter of beef. We prefer to engage face to face with many of the 12,000 beef producers across Queensland, but in-person meetings can be challenging given that the state is seven times larger than the United Kingdom. Cisco’s WebEx cloud-based conferencing solution enables DAFF to engage with producers more frequently and in a highly interactive and environmentally friendly way. We’ve estimated that, on average, a one-hour web conference with 10 participants from regional centers around Queensland saves DAFF 60 hours of travel time and approximately $6000 in associated salaries, and over $2500 in airfare costs. These savings enable us to do more with tax payers’ money.
Sean Fitzgerald, senior manager of Network Services, Harris, Melbourne, Florida
We understand the critical role robust secure Web conferencing solutions can play in enabling our global employees to collaborate inside and outside of the company in a simple and reliable manner with a high quality, consistent user experience. For those organizations preferring to deploy an on-premise, scalable and secure solution, we find great promise in the capabilities and capacity Cisco WebEx Meetings Server can provide.”
Oliver Breiden, Program Office, METRO GROUP, Düsseldorf, Germany
Cisco WebEx has helped us to improve the way we collaborate with colleagues around the globe. It enables open and direct communication; both in terms of hierarchy and geography! METRO GROUP operates over 2,000 Cash & Carry stores, super markets, consumer electronics and department stores spanning Europe, Asia and Africa. Needless to say that it is a real advantage to convey key messages, offer trainings and provide regular information updates in a direct and cost effective way to a worldwide community of colleagues. The technology is easy to use and runs smoothly on different platforms. WebEx meetings and events are a great supplement to face-to-face meetings, teleconferencing, and email communication.
John Jackson, vice president, Global Infrastructure and Vendor Management, D+M Group
We’ve always wanted technology that would help us reduce silos across the company by increasing collaboration. At D+M, we deliver premium audio solutions around the world. In order to be successful, exceptional collaboration between our more than 2,000 globally dispersed employees is key.