Infotech Lead America: Avaya today announced a new real-time collaboration solution for crisis management in BYOD environments.
The new solution helps organizations and businesses reduce negative impacts from unplanned events by enabling fast, coordinated communication and collaboration across any endpoint.
An important component of the collaboration solution is Avaya Notification Solution (ANS), which provides integrated, automated real-time notification, response and collaboration to transmit critical information and instructions in multiple formats.
By combining ANS with Avaya’s conferencing solutions — Avaya Aura Conferencing 7.0, Radvision Scopia videoconferencing or Avaya Meeting Exchange — organizations and businesses can quickly bring widely dispersed teams together to preserve business continuity, security and public safety.
“During the Colorado wildfires earlier this year, we were very concerned about how our area employees were personally being affected and also needed to keep them informed about access to our local facilities,” said Bill Parkin, director, Security and Business Continuity, Avaya.
“We used Avaya Notification Solution to reach more than 1200 employees, poll them to see if they needed aid and assistance, and provide them with information and instructions. This entire process took about 90 minutes — a significant reduction in time from just a year earlier when a similar event took nearly three days,” Parkin added.
Avaya Notification Solution supports small, targeted teams or massive groups, and can meet the requirements of nearly any size business or communications environment.
The solution allows organizations to prepare for multiple scenarios in advance, including appropriate messages, lists, instructions and chain of escalations; send messages to virtually any endpoint, anywhere via audio, text, SMS, email, instant messaging or digital signage.
Additionally the solution triggers automated messages through a Web portal, phone call or email, or third party system; updates social media sites such as Facebook and Twitter, Internet and intranet web sites and commandeer Avaya IP Phones to behave as broadcast speakers and configure messages to “barge in” to active conversations if necessary.
Collaboration is possible through on-board, integrated Meet-me conferencing and collaboration capabilities or by integrating with Avaya Aura Conferencing 7.0, Avaya Meeting Exchange and/or Radvision Scopia that provides standards-based video conferencing and desktop sharing from participants using a broad range of video-enabled devices, including mobile, tablets, PCs/MACs, dedicated and telepresence systems.
Avaya Aura Conferencing 7.0 enables secure, session-based unified audio and Web collaboration using desktop Macs or PCs, tablets and smartphones. Avaya Meeting Exchange bridges legacy to SIP communications environments for audio and web collaboration for mid-to-large enterprises and Service Providers.