Avaya partners’ response to the launch of new version of its unified communications

Infotech Lead India: Several Avaya partners have welcomed the launch of the new version of its unified communications (UC) solution for small and mid-sized enterprises (SME) in India.

Along with the new functionality, Avaya also brings to the table the plug and play Ethernet Routing Switches 3500 and 4000 series, making it easier for SMEs to adopt a complete, integrated enterprise communications solution.

“And the addition of new SME support services simplifies the deployment and maintenance of a highly scalable UC solution, paving the way for SMEs to focus on their core business activity,” Shailendra Soni, industry principal, APAC Enterprise Communications, Frost & Sullivan.


Albert Raj, director, FujisoftTechnology (India)

Avaya IP Office 8.1 helps SMEs to move from basic telephony to sophisticated Unified Communications, with the ability to network as many as 32 locations. Companies can use IP, digital, analog or SIP communications, and IP Office can interoperate with other Avaya systems. Apart from this Avaya 8.1 has brought a BYOD (Bring Your Own Device) environment to the SME market so people can use their own smartphones, iPad, iPhones and Android devices to improve their productivity and customer relationship. So Avaya IP office 8.1 is taking SME market to next level with extraordinary features.

Scott Reynolds, Mountain West Telecom (India)

IP Office 8.1 Server Edition has enabled us to better compete in multi-site prospects due to the solution’s centralized licensing and management capabilities. This makes it simpler and more cost-effective to oversee multiple offices from just one location. Additionally, the new IP Office 8.1 Server Edition solution has increased our overall revenue, and offers a host of new opportunities for us and our customers.

Chris Atha, AdvanTel Networks (India)

Avaya IP Office 8.1 introduces capabilities that will open up new opportunities for Avaya partners—including us. We are already seeing vast interest in IP Office 8.1 from larger customers within the small and mid-market space. Greater scalability means smoother transitions as companies grow. Avaya has always recognized the need to help businesses expand and evolve their communications with grace and simplicity and IP Office 8.1 follows in this tradition.

Joe Cooke, service director, Sure Communications (India)

Avaya IP Office 8.1 is by far the best product available on the market today pound for pound. Whether our customer is a growing SME or a cost conscious mid-market enterprise competing against much bigger market players, IP Office 8.1 enables us to address their needs. Its mobility, security and management issues features are intuitive and robust. In terms of feature sets, reliability and quality it simply cannot be beaten.

Samuel Alamani, general manager, Ardent Networks Inc. (Philippines)

We are eager to help SMEs in the Philippines control business costs, and drive customer satisfaction and retention by investing in a flexible and scalable IP Office solution. Ardent Networks is looking forward to offering IP Office 8.1 in the market which capable in simplifying “Bring Your Own Device” concept to the Philippines’ SME space.

Amarin Burinkul, business development manager, Avnet Technology Solutions (Thailand)

IP Office provides enterprise class Contact Center solutions with a small investment, which can generate good revenue and reduce business communication cost. I’m excited by the launch of IP Office 8.1, which will carry more features to further enhance the way Thailand SME’s do business.

Xu Yan, vice president, Changhong IT (China)

Avaya IP Office has been very successful in the China market. A large number of China SMEs has adopted the solution to enhance collaboration and customer service.  The 8.1 version, with its new mobility, management and security features, will be even more competitive in this market.  It will provide more business opportunities for distributors and resellers of network communications products. In addition, IP Office 8.1 is more scalable now and can help us address a much broader customer base.

“Avaya is bringing its innovation to the forefront of the SME space and extending it further into the mid-market which greatly expands its reach across many countries in Asia Pacific. Avaya IP Office 8.1 introduces new capabilities that help our customers and partners succeed in a shifting collaboration landscape, while ensuring they have the capacity to meet expanding communications needs,”
Adil Doctor, director SME Solutions, Asia Pacific, Avaya.

Avaya IP Office 8.1 now scales up to 1,000 users in a single location, up from 384. Offering a more cost-effective, simplified way to manage more people on a network in one or multiple sites, it provides Avaya business partners with new opportunities to provide mid-market customers.

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