Avaya has completed the acquisition of Esna Technologies, a provider of real-time collaboration and communications software.
The acquisition will enable Avaya users to access multi-vendor communications capabilities — voice, video, IM/presence, conferencing and messaging — from within cloud-based business applications using their device of choice.
Esna-enabled Avaya Communicator web client will be available for both the Avaya IP Office and Avaya Aura platforms with video and voice capabilities that can be embedded into public or private cloud-based business applications.
End customers will benefit from decreased effort in communicating with a company and improved experience of using multimodal ways to engage can lead to higher satisfaction, increased sales and faster resolution.
Founded in 1989, Esna is headquartered in Richmond Hill, Ontario.
“It’s time for the convergence of communications and business applications, time for enabling communications from the browsers of public or private cloud-based applications people use every day, and time for the user experience to be one click to engage,” said Gary E. Barnett, SVP and GM, Avaya Engagement Solutions.