Infotech Lead America: Five major organizations are leveraging AppSense’s User Virtualization Platform and achieved RoI of 284 percent and payback of five months, yielding an average total of $2.4 million in benefits.
Together, these benefits are worth $2.9 million per organization, or a $2.4 million PV, and yield a three-year risk-adjusted ROI of $1.8 million, according to Forrester Consulting.
“The AppSense User Virtualization Platform provides IT organizations with the tools to more efficiently manage desktops while providing personal experiences for users across mobile devices and desktops to improve their productivity,” said Jon Rolls, CTO of Enterprise at AppSense.
Forrester found AppSense saved the composite company $87,500 each year over a three year period by reducing help desk calls related to items such as profile corruption and rights management. One interviewee said that after implementing AppSense her company eliminated 100 percent of these types of calls.
Forrester’s metric tacked on another $168,480 of savings for each year over a three year period with user productivity gains resulting from reduced downtime and correct access to data and apps. In addition, the study shows each company saved $270,000 a year by reducing logon times for users.
At $35,000 per server, these savings particularly reward growth. Customers mentioned that after deploying AppSense, IT were able to quickly address the performance challenges of their shared server-based computing environments and increasing the servers capacity to support additional users and applications — outright eliminating increased capital expenses in the form of servers, and pocketing operational costs that would have gone to support them.
Forrester’s composite AppSense client saved $780,000, with another $450,000 saved avoiding IT administrators’ physical app migration costs for a two-phase Windows XP to Windows 7 migration, as well as physical to virtual migrations.
Costs to the composite organization were for investments in software license, annual support, and professional services. The composite organization studied consisted of 2,500 workers, 40 percent of whom work outside of the main headquarters. The organizations interviewed for this study were managing 400 to 600 applications.
User virtualization enables the complete separation of the user from the underlying desktop or device so that new technologies such as desktop and application virtualization and new operating systems such as Windows 7 can be seamlessly adopted at minimal time and cost. Enterprise organizations can improve and simplify desktop management, increase user productivity and reduce desktop TCO with AppSense people-centric solutions.