Heartland Technology Solutions (HTS), a managed service provider (MSP), is utilizing the Ingram Micro Service Desk and Cloud Ignite Services to monitor and manage help desk issues for its SMB customers.
Ingram Micro said its support services feature one-call resolution, real-time monitoring, white label service options, and integration with PSA tool ConnectWise. HTS will gain from exceeding service-level agreements (SLAs) while significantly improving productivity levels and profitability.
HTS, a provider of IT support and managed IT services, serving 650 customers across the Midwest and beyond, did not get satisfactory result after using outsourced help desk services with another company.
“Ingram Micro enabled us to purchase an 800 number. When any customer calls for support, they’re greeted by a certified support technician representing our company, which strengthens our brand,” said Connie Arentson, VP of service operations, Heartland Technology Solutions.
Recently, HTS realized gains from Ingram Micro’s support offerings while engaging a manufacturing client about disaster recovery as a service (DRaaS). Ingram Micro Service Desk offered affordable, scalable and quality-driven capabilities to lower operating expenses, while providing customers with better support experience.
Recently, HTS has started selling Microsoft Office 365 through the Ingram Micro Cloud Marketplace via the Microsoft Cloud Solution Provider (CSP) program.
This means HTS can directly purchase, provision, price and invoice Office 365 bundles from a single, automated platform while delivering consolidated billing.