Fidelity Bank Ghana has selected IBM to manage its technology infrastructure and services.
The five year IT infrastructure and services deal will assist the bank to deliver advanced customer services as it is seeking to enhance its efficiencies.
The aim of the technology management services deal is to ensure stability in the bank’s operations and drive its projected exponential growth, as it seeks to become one of Ghana’s top 3 banks in the next 5 years.
IBM will combine local and international expertise, including technical support from IBM’s Global Delivery Centers to ensure the bank achieves cross-channel integration and a seamless customer experience across all its touch-points.
IBM-managed services will cover a broad spectrum of the bank’s IT functions, including management of its server, security, storage, networks, end user services, branch IT support, ATM infrastructure support and datacenter services.
Edward Effah, managing director, Fidelity Bank, said: “In the changing Ghanaian banking industry, with far more players and competition than ever before, consumers are entitled to expect benchmark service and protection from these unique market challenges. It is my belief that our partnership with IBM will enable us to deliver and exceed these stakeholder expectations.”
The Ghanaian lender earlier selected IBM’s datacenter solution for a retooling and upgrade of its technology assets.
While 70 percent of the world’s data is managed on IBM systems, 95 of the top 100 banks worldwide use IBM business or technology services to run their business.
IBM has also announced more than 20 banking deals throughout Africa over the last five years, with Kenyan, Ghanaian, Nigerian and Congolese banks turning to IBM for world-class IT solutions.
In Nigeria, IBM plays a significant role in the ongoing reforms in the financial services sector. 80 percent of Nigeria’s banks now run on IBM’s enterprise server architecture.