Dell announced its deal with ServiceNow, a platform-as-a-service provider of enterprise service management software, to provide IT Service Management (ITSM) platforms.
“Service management is becoming an enterprise discipline because it delivers business efficiency. With Dell selecting ServiceNow, organizations can leverage those efficiencies for IT and help users change the way they work,” said Tom Moore, vice president of partners and service providers, ServiceNow.
ServiceNow brings to the table added standardization, automation and predictive analytics which in combination with Dell’s strengths is expected to improve speed of delivery, productivity and service experience.
The capabilities of ServiceNow are expected to boost Dell’s already mature ITSM processes and Information Technology Infrastructure Library (ITIL) Service Management. It will ensure delivery by enabling greater operational flexibility while focusing on entitlement, mobility, and multi-partner environments.
Dell will leverage the capabilities of ServiceNow to deliver a combination of technology and business expertise to help customers across industry verticals strengthen the relationship between IT and their end users by simplifying interactions, providing 24×7 access to a self-service portal, dashboards, reports and articles, thus improving speed, quality and consistency, the company reported in a statement.