Accenture inks mobile government project for Arunachal Pradesh

Accenture today announced its mobile government project — Arunachal m-Seva — for Arunachal Pradesh.

The m governance system, under a contract worth $70,000, is designed to enhance citizen access to more than 21 government services across 12 categories in eight state departments using mobile platforms and an online portal, said Accenture.

Citizen will have access to government services ranging from safety and health alerts to employment services and pension benefits.

“The government of Arunachal Pradesh is committed to serving our citizens,” said Gaken Ete, secretary, Government of Arunachal Pradesh Department of Information Technology. “The new mobile government system will provide increased opportunities to help us meet the needs of our citizens in new ways.”

As per the IT deal, Accenture has already developed the system requirements, while the company will design, test and launch the mobile government system.

Arunachal m-Seva will be accessible across technology platforms, including Android, Windows, Nokia and iPhone, as well as marketplaces such as Google Play, Windows Phone Store, iPhone App Store and Nokia Store. Short message service (SMS) technology will be enabled for alerts on safety, health and emergency information.


Accenture also has designed and will launch a web-based portal for the eight state departments of Health, Police, Tourism, Disaster Management, Agriculture, Land Management, Social Welfare and Employment. Government officials and citizens will be able to track citizen requests, initiate actions for solutions and view transaction details.

“By providing important information to citizens in an easily accessible manner, the state of Arunachal Pradesh is addressing citizen demands for digital government services at a time and place convenient to them,” said G. Sethuraman, managing director of Accenture’s Health & Public Service business in India.

A recent 10-country study by Accenture ranked India eighth in its use of digital government services to engage with citizens. According to the survey, a majority (81 percent) of citizens want their government to provide more services through digital channels, including portals, digital channels and social media.

Accenture is also working with the Arunachal Department of IT on the e-District project and with the Arunachal Pradesh Police to implement the state’s Crime and Criminal Tracking Network and System (CCTNS), an integrated system to share information on crimes across India.

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