IDC has revealed its forecast on technology spending trends in hospitality, travel and transportation segments.
By 2021, DX (digital transformation) investments in hospitality will increase 30 percent, driven by improving operational efficiency and new innovations in hospitality-related 3rd platform technologies.
By 2020, digitized hoteliers will have implemented guest experience platforms, supported by cognitive capabilities, to provide 360-degree customer engagement, increasing customer loyalty by 20 percent.
By 2019, 50 percent of new hospitality, travel, and transportation applications purchased will be deployed in the cloud to secure business objectives, particularly reinventing guest/passenger experience and event/incident management.
By 2019, due to rising cyberthreats, 30 percent of hoteliers, travel, and transportation companies will have adopted integrated security platform solutions to protect digital properties, corporate data, and guest information.
The adoption of mobile guest experience solutions will drive additional guest spending, enabling hoteliers to increase revenue by up to 10 percent by end of 2018.
By 2021, through automation, augmentation, and/or the assistance of hotel guest activities, cognitive robots will deliver efficiency gains of up to 20 percent.
By 2021, at least 50 percent of hotel chains worldwide will have adopted an omni-channel marketing approach enabling them to drive cost savings by 15 percent.
By the end of 2018, 25 percent of four-star and above chain-branded hotels will have implemented connected-room technology to personalize guest experience and improve service delivery, satisfaction, and operational efficiency.
By 2020, through the implementation of 3rd platform technologies, hotel chains, travel agencies, and transportation companies will have transformed their workforces to better manage resources and reduce operational costs, achieving savings of up to 10 percent.
By 2019, AI will have been adopted by 70 percent of online travel agencies and 60 percent of hoteliers worldwide, thus improving new customer addition by up to 30 percent.