The enterprise telephony and unified communications (UC) market fell 4 percent to $8.7 billion in 2014.
The main reason for the drop in global sales is due to businesses’ decision to delay new purchases and upgrades of PBX equipment despite improving economic conditions, said Infonetics Research, a part of IHS.
UC applications segment increased 20 percent in 2014, fuelled by the demand for tools to increase workforce productivity at enterprises.
PBX revenue, including TDM (time-division multiplexing) and IP PBXs, decreased 6 percent in 2014, and dipped 1 percent in Q4 2014.
PBX line shipments declined 3 percent in 2014, while line shipments rose 4 percent in Q4 2014 — driven by pure IP PBX.
Avaya, Cisco, Mitel and NEC are some of the key players in the global PBX market.
Microsoft is leading the unified communications market.