Infotech Lead America: Mitel, a provider of cloud and premises-based unified communications software solutions, has launched its Mitel AnyWare Cloud Contact Center solution aimed at small and mid-sized businesses in U.S.
Mitel’s new cloud-based solution can empower contact center managers and agents with the tools they need to deliver a superior customer service experience.
Mitel AnyWare Cloud Contact Center solution gives agents mobility. They can work from home, the office, or remotely. The solution provides all of the management and reporting tools required to ensure customer inquiries are addressed at the first point of contact, increasing First Call Resolution. The solution is managed in secure data centers, offloading customers IT teams from the design, deployment and day-to-day management.
Global Premier Benefits, a client of Mitel, provides critical benefit services and support to seniors at the precise moment that they are needed.
John Gourdin, operations director, Global Premier Benefits, said: “Our contact center must be up, running and staffed every business day and with Mitel’s Cloud Contact Center, we are able to achieve our business goals while serving our customers efficiently and effectively.”
Mitel AnyWare Cloud Contact Center supports integration with Cusomer Relationship Management applications including Salesforce.com, SugarCRM, Microsoft Dynamics CRM and other TAPI (Telephony Applications Programming Interface) applications.