Infotech Lead India: Xavient Information Systems, a global IT consulting and Software Services Company, is expanding its presence in India. The IT consulting and Software Services company is headquartered in California with an international network of delivery centres mainly in India and Sri Lanka.
Saif Ahmad, president and COO, Xavient Information Systems, says the company will focus on multi country expansion with facilities set up for getting access to talent and disaster recovery and security.
Excerpts of the online interview with Baburajan K of InfotechLead.com:
On expansion plans
In our constant endeavour to reach to global customers, we recently expanded and ventured in Canada, which is a mature market with huge potential. Telecom, Cable, Retail, Banking and Manufacturing are our key focus verticals with multiple Fortune 500 customers globally. The solutions and services we are offering to our clients in NA market would leverage the global best practices that Xavient has built working with Fortune 500 customers and be customized to meet the specific needs and guidelines of the Canadian market.
For any IT services company, the delivery centre is the backbone of the business. There was a huge potential in emerging nations residing on the eastern part of the world for many reasons. The right-set of talent pool, cost advantages, lingual understanding, friendly trade laws and comfortable market entry modes along with much more are key advantages. That’s why we chose to expand to India, Sri Lanka for establishing the offshore delivery centres.
Our future expansion plans comprise of multiple facilities and locations within NCR region to leverage local talent. We will also focus on multi country expansion with facilities set up for getting access to talent and disaster recovery and security.
We have been constantly looking at investing in local delivery centers, consulting and solution COE’s driven by industry subject matter expert in North America.
On addressing new demands of customers
Customers are constantly in quest of un-interrupted and immediate support, without being hesitant on spending a little extra. They demand end-to-end services and solutions which can leverage disruptive technologies and trends. A probable solution could include Mobility, Analytics, Business Intelligence, Cloud and unified communication integrated with essential IT services like Infrastructure Management, Security, Quality Assurance & Testing and much more.
IT is no longer a support function but an integral part of the businesses and therefore new type of services are to be delivered to the growing customer base. We deliver cost saving, growth stimulating and technology-based business solutions to organizations worldwide with a proven track record of on-time, on-budget solutions. Our offerings provide high level of assurance in terms of Predictability, Sustainability, Low Risk and Low TCO.
On price pressure and competition
Price pressures have emerged conspicuously having a high-impact challenge for the company. It primarily appears where generic IT services are being offered wherein the competition from larger Indian IT companies are pulling down pricing in the commodity market. The pure-play Indian competition is another aspect. However for the solution, consulting and industry domain services we offer, pricing is stable. There is competition from Eastern Europe in the top end of technology architecting and also from boutique consulting accompanies on the top end on the value chain.
Xavient is present in 6 locations in the US, Canada, and have development centres in Sri Lanka and India. Xavient offers solutions to major industry verticals including telecom, retail, manufacturing, BFSI and healthcare. We have expertise and deep experience in telecom industry and offer best-in-class solutions.
Majority (80 percent) of the business comprises from NA market and Canada with 10 percent supports our annual revenue. We are anticipating significant growth in future from Canada and non US markets. The US market is momentously estimated to grow at more than 20 percent YOY. Cable and Telecom verticals are the key growth drivers for us. Furthermore, the retail sector assists with 15 percent, manufacturing sector 10 percent and banking and financial services 7 percent.
We are expecting growth from all verticals with retail, manufacturing and Banking growing at more than 30 percent y-o-y in the future.
On emerging trends
BYOD, social, cloud and mobility are the latest and most sought trends. Xavient leverages the specialities of its Center of Excellence in providing innovative solutions to clients in these areas. We are also in the process of developing an application with special focus on social for enterprise needs.
Motivating resources to retain talent
Employees are the most important asset especially the workforce appointed for client deliveries. The talent pool serves as the backbone of client projects ultimately supporting the customer satisfaction. Hence for organizations it is of utmost importance to focus around employees’ overall growth – personally and professionally and create an employee friendly environment that motivates them to retain themselves with the company.
Xavient’s best practices include: In house learning through continuous learning programs, ongoing workshops to maintain work-life balance and Flexible work options. Xavient offers timely attractive incentive schemes and tie up with corporates to get specialized discounts on recreational and necessary needs such as healthcare, clubs, schools, food outlets etc.