Flipkart COO Binny Bansal has recently shared the e-commerce company’s IT investment plans for the coming years.
Bansal, who is also the co-founder of Flipkart, says the company takes care large part of IT needs internally. Flipkart, which supplies several items in 100 plus cities, offers 24×7 customer care services. This is supported by a full fledged online commerce portal.
The rapidly growing company is also outsourcing support services.
Bansal says the company takes care large of IT needs internally. Flipkart, which supplies several items in 100 plus cities, offers 24×7 customer care services.
Flipkart COO says IT investment has improved productivity of the company’s employees, ensured better customer satisfaction and better operations.
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Flipkart went live in 2007 with the objective of making books easily available to anyone who had internet access.
Today, Flipkart is present across categories including movies, music, games, mobiles, cameras, computers, healthcare and personal products, home appliances and electronics, stationery, perfumes, toys, apparels, shoes, etc.
Some of the unique services include Cash on Delivery, a 30-day replacement policy, EMI options, free shipping are aimed offering better online shopping experience.