Infotech Lead America: Calix has expanded the Compass suite of software solutions with the addition of Consumer Connect, a cloud-based, software-as-a-service (SaaS) application.
The expansion enables customers to access network beyond the traditional demarcation point and all the way to consumer devices.
Consumer Connect allows communication service providers to leverage and strengthen their broadband connections in entirely new ways – from offering new information technology services to subscribers, to greatly simplifying the basic service-delivery operations that lead to increased levels of customer satisfaction.
“We have already deployed Compass Flow Analyze in our network, and have greatly benefitted from the deeper understanding we now have of the applications traversing our network and how our customers utilize their broadband connections. Now with Consumer Connect, we will have a natural complement to Flow Analyze that takes us to the next level, allowing us to extend our network visibility and our services opportunity all the way to the subscriber device. The Compass suite of applications is providing us with the right tools to better understand our customers and their broadband behaviors, and find new and compelling ways to serve them,” said Brooks Goodall, operations manager at Reservation Telephone Cooperative (RTC) in Parshall, ND.
Through Consumer Connect and the Compass applications suite, the company is enabling service providers to turn this network transformation challenge into an opportunity to transform the competitive dynamics of our industry.
These applications can immediately drive costs out of the network and increase customer satisfaction through vastly improved network and device visibility and remote access. Over time, they lay the foundation for a host of new and targeted service opportunities tailored to the needs of the consumer – from advanced network and device security services to full-blown consumer IT management.
“The proliferation of broadband-capable devices, the shift of content to the cloud, and the ever-increasing demands of the consumer have pushed the edge of the access network from the last mile all the way to the broadband device that is literally at the consumer’s fingertips,” said Miguel Alonso, vice president of software products at Calix.