Aspect Software has appointed Joe Gagnon as senior vice president and general manager of Cloud Solutions.
Aspect in a statement said it is looking at expanding its cloud contact center capabilities by building on the success of the Voxeo and Qivox acquisitions, the recent launch of Aspect SaaS contact center solution, Zipwire, and the new affiliate partnership with LiveVox.
Most recently, Gagnon served as president and COO of Penn Foster, an online school in the U.S. Under his leadership the 300-agent contact center delivered new models for student sales and support that lowered costs while increasing conversion and revenue year over year.
Prior to that, Gagnon was president of e-Dialog, an integrated digital marketing solutions company, now a subsidiary of eBay. Earlier, he also served as CEO of cloud contact center service provider, Exit41.