Convergys to add 2,500 jobs in America in early 2013

    Infotech Lead America: Convergys is adding 2,500 jobs in the United States in early 2013.

    The customer care company with 75,000 employees will hire in January.

    People can select work-at-home or contact center-based opportunities.

    Working at Convergys’ call center facilities across the United States Employees or opting for work-at-home, agents can earn between $9 and $12 per hour or more with health benefits, and enjoy paid time off and tuition reimbursement.

    “We are delighted to have the opportunity to create jobs in the communities in which we live. Working at Convergys as a customer service representative can be a great stepping stone to a career in operations, recruitment, or training. Over 70 percent of our customer service managers began their careers as agents,” said Lori Anne Davis, director of recruiting, at Convergys.

    Convergys is looking at applicants with computer literacy, communication and interpersonal skills. For certain positions, Convergys needs people with experience in customer service, sales, or technical support.

    Convergy’s total revenue from continuing operations was $508 million, compared with $493 million in the same period last year.

    IN Q3, Customer Management revenue was $502 million, a two percent increase compared with $491 million in the same period last year.

    Operating income from continuing operations was $39 million, a 14 percent increase compared with $34 million adjusted operating income from continuing operations in the same period last year.

    Customer Management operating income was $44 million, up 13 percent compared with $39 million in the same period last year. Customer Management operating margin was 8.8 percent, up 90 basis points compared with 7.9 percent in the same period last year.

    Net income from continuing operations was $30 million. This compared with adjusted net income of $23 million in the same period last year.

    Andrea Ayers, incoming president and CEO, said recently: “As a well capitalized market-leader in customer management, we are in a unique position to invest in what matters most to our clients. We are executing on our growth strategy and have raised our earnings guidance for the full year.”

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