Cisco, Avaya, NEC and Siemens lead enterprise PBX market: Infonetics

Infotech Lead India: Cisco, Avaya, NEC and Siemens are leading the global enterprise PBX market (TDM, hybrid, and pure PBXs) in the first quarter of 2013.

Market research firm Infonetics Research on Tuesday said the global enterprise PBX market declined 9 percent to $1.8 billion in Q1 2013 from the previous quarter, and down 10 percent from the year-ago 1st quarter.

Sequentially, PBX revenue in the Asia Pacific region rose 7 percent.


The market research agency says licenses for unified communications (UC) are up both quarter-over-quarter and year-over-year, and revenue is up 21 percent from the year-ago 1st quarter.

Cisco, Avaya, NEC and Siemens remain in a battle to gain customers and hold on to existing ones as enterprises migrate to IP and UC solutions.

On the other hand, LG Ericsson, Mitel, NEC and ShoreTel made year-over-year revenue gains.

Microsoft continues to post gains in the PBX market, leveraging its strength in unified communications.

Demand for unified communications among enterprises is increasing in all regions as businesses seek tools to help them boost employee productivity and flexibility.

Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research, said: “The big squeeze is coming from hyper-competitive price pressure all over, with average revenue per line down across the board. But conservative spending by businesses is exacerbating the problem in some regions, while demand is actually flat-to-up in North America and Asia, reflecting uneven economic recoveries.”

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