BT on Thursday said it would add more than 400 new people in its key regions.
These key markets include Australia, China, Hong Kong, India, Japan, Indonesia, Malaysia, Singapore, South Africa, the United Arab Emirates (UAE) and Turkey.
BT will add industry specialists focused on sectors such as logistics, healthcare, consumer packaged goods and financial services, and professional services experts based in 11 countries.
These new resources will be additional to the 600 positions announced earlier this year for BT’s global development centre in Bangalore and to the 600 hires expected for BT’s new Global Shared Service facility in Kuala Lumpur announced in April.
At present, BT has more than 3,300 employees based in offices in Australia, China, Hong Kong, India, Korea, Japan, Singapore, Malaysia, Indonesia, Thailand, the Philippines, the United Arab Emirates, South Africa and Turkey.
“A new generation of regional multinational companies look to us to help them grab global growth opportunities, and the more established multinationals are determined to invest for growth in this vast region,” said Luis Alvarez, chief executive officer, BT Global Services.
Customers in the region are supported by service centres in Sydney, Dalian in China, Gurgaon, Mumbai and Noida in India, Tokyo, Istanbul and Durban in South Africa.
BT will also build a better infrastructure through five new IP and Ethernet Points of Presence starting with India and Turkey, four Network-to-Network Interfaces (NNIs) with the first in Indonesia, and an enhanced satellite capability to support remote coverage and disaster recovery.
The focus would be on building stronger portfolio capabilities in the fields of security, cloud, unified communications, mobility and contact centres.
New sector solutions in domains such as health analytics, a suite of Point of Sale solutions for the retail sector and high performance supply chain management services.
BT also announced field services delivered directly by BT engineers in India, Singapore, Hong Kong, China, Japan, Turkey, Indonesia and South Africa.
Its strategic service assurance centre in Malaysia will be providing 24×7 incident management capabilities for complex contracts.