Rajasthan state government has selected Teradata, a data and analytics company, to analyze state level data to enhance citizen services and engagement as well as increase efficiency of departmental cross functional operations.
Teradata will supply and integrate solutions including Teradata Aster, an analytics discovery platform and Hortonworks Data Platform (Hadoop) at the state data centre site for real time data analytics and insights while also using previously generated data that was left unutilized.
Teradata will also set up a research platform leveraging data science capabilities for pre-production analysis of Hadoop data where different analytical models can be created quickly and reliably from sample datasets which can then be applied on the entire data set.
Rajasthan government aims to move from department level silos to an integrated data and analytics environment using Teradata’s solutions under a three-year agreement. This will enable it to expand on its vision to bring greater transparency and efficiency, while also delivering citizen services to individuals across the state in a timely manner.
The state government created the Big Data Environment project to build a state level integrated data platform that will become a common source of structured and unstructured data for data mining and analytics initiatives for all government departments.
The project will enable a 360-degree citizens’ view by unifying multiple databases. Department of Information Technology & Communication (DoIT&C) is now able to improve the user experience of government services hosted on eMitra website by analysing the log, addressing multi-lingual citizen grievances along with sentiment analysis.
Department of Information Technology & Communication can offer intelligence to different departments in the Rajasthan Government to improve citizen services.
“Implementation of big data analytics solutions will empower government departmental users with improved analytical insights and thereby enable more effective and timely decision-making as well as improve the citizen engagement processes helping the authorities to deliver better services and greater citizen satisfaction,” said Arun Chauhan, additional director, DoIT&C.
Key citizen services
Determination of Eligibility of Beneficiaries: Using advanced analytical tools, to plan and track welfare schemes to ensure that benefits reach only eligible citizens; Identify deceased, invalid, and duplicate persons to eliminate duplicate benefit payments.
Unified Citizen Data: Unify all citizen data to improve understanding of information available across the multiple departments thereby providing cross-domain analysis of state data.
Easy Tracking of Beneficiaries Across Schemes: Helping to identify and eliminate duplicates as well as “ghost” beneficiaries by making use of ‘Bhamashah’ as the common identity for mapping residents with various schemes.
Enhanced Citizen Engagement: Enabling citizens to interact with government departments in a more expressive manner in their preferred language and in their preferred mode.
Fraud Detection: Establish a citizen’s financial status with tax data; Identify non-filers, short-filers, fraudulent activities, asset and income mismatches, 360-degree Dealer views, behavior analysis with peer groups, and identify anomalies.
Sentiment Analytics- Ability to perform analysis of unstructured data in the grievance portal to determine the root cause of grievances from Raj Sampark, e-Mitra portals and helpdesks.