A latest report from IDC showed that marketing professionals cited Google, Adobe, Facebook, Marketo, and Salesforce as the most cutting edge marketing technology vendors.
Marketers that rely on cutting edge companies were more than twice as likely to be satisfied with their current solution, compared to marketers who did not identify their provider as cutting edge. The percentage was 89 versus 37.
“The fact that these companies were mentioned by marketers – unprompted – as cutting edge, and that marketers who use cutting edge marketing technologies have such a high satisfaction rate, shows how important it is to get the marketing automation decision right,” said Gerry Murray, research manager, IDC CMO Advisory Service.
Among the over 300 U.S. marketing professionals surveyed by IDC, 58 percent characterized their marketing vendor as “cutting edge” and named their current provider in an unaided fashion.
Marketers who use cutting edge technologies such as Google, Adobe, Facebook, Marketo, or Salesforce exhibited greater brand loyalty, with 67 percentlikely to consider the same vendor in the future.
The characteristics most associated with cutting edge marketing solutions are fast, user friendly, and efficient.
The survey also found that the internal IT department helped steer marketers towards cutting edge vendors.
Marketers who worked with their IT departments early in the purchase process were happier than those who worked with IT later or not at all.
“The buyer’s journey for new technology is long and complex. While line-of-business professionals are increasingly empowered with purchase decisions, the IT department is still a valuable partner, and including IT professionals in the decision making process should result in greater ROI,” said Allan Fromen, vice president and consulting partner in IDC’s Buyer Behavior Practice.