Plantronics will demonstrate new applications that work with Microsoft Lync and Plantronics’ sensor-enabled wearable devices to help improve productivity for users.
Plantronics will demonstrate how a connected worker can use their headset to seamlessly transfer an active Lync call from their computer to their mobile phone as they move away from their desk.
In addition, Plantronics will showcase how its Smart Presence application can provide more accurate presence information in Microsoft Lync when a user is on a mobile or desk phone.
Plantronics’ new Smart Presence application and seamless transfer technology will be on display at the LyncConf 2014.
The company will also showcase third party applications that leverage the Smart Presence integration with Lync to enhance automated call distribution in a call center environment.
Plantronics’ unified communication offerings connect to multiple devices, provide world class audio experience in challenging environments, and provide smarter communication and collaboration through wearable technology that leverages information about users including the ability to sense when a device is worn or not, proximity intelligence and mobile call state awareness.
Bill Loewenthal, vice president of Enterprise Solutions at Plantronics, said: “The ability of our audio devices to easily transition communications in multiple environments and deliver information about the user’s world makes communicating easier because it anticipates a user’s needs and provides more accurate information to those around them. Our capabilities improve the ease of audio connections between people and signal the promise of wearable technology.”
Seamless Transfer and Voyager Legend UC
The seamless transfer feature is able to seamlessly transfer a Lync-based call from a PC to a mobile phone using information from Plantronics’ Voyager Legend UC headset as the user moves out of proximity from their PC. The proximity information from the headset triggers Microsoft Lync to transfer the call to the mobile device the user takes with them on the go. Seamless transfer is a capability that will be included in the Plantronics application and will be available in the Microsoft Lync catalog later this year.
Plantronics Smart Presence for Microsoft Lync 2013 provides enhanced presence capabilities when used with Plantronics Spokes for Windows software and supported Plantronics audio devices including Voyager Legend UC, Savi 700 series, Blackwire 700 series and Calisto 620. The application will change a user’s Microsoft Lync presence status to “In a call” when on a mobile phone call, traditional PBX desk phone or third party softphone call to enhance and provide the presence state in Lync. Smart Presence for Lync 2013 is the first application from an audio device vendor to be included in the Lync Application Catalog. The Smart Presence for Lync 2013 application is also available on Plantronics’ website.
Third Party Concept Applications for the Contact Center
Plantronics will be showcasing third party applications that enhance Automated Call Distribution (ACD) developed by Zylink and Clarity Connect, both Microsoft partners with contact center applications tested and qualified for Lync 2013. By using wearable technology sensors in Plantronics audio devices and Spokes SDK, available atplantronics.com/developer, both of these developers have enhanced a contact center agent’s availability for call distribution.
Plantronics Lync Optimized Solutions
The following Plantronics audio devices provide enhanced presence capabilities of Smart Presence when used with Plantronics Spokes for Windows software including:
Voyager Legend UC
The Voyager family of Bluetooth devices includes the award-winning Plantronics Voyager Legend UC that connects two active connections to a computer, mobile phone or tablet via direct Bluetooth or using the included USB adapter.
Savi Series – DECT headsets for Maximum Range and Clarity
The Savi series of DECT headsets, including the Savi 745, delivers a variety of communication options that simultaneously connect to a desk phone, computer and mobile device.
Blackwire Series: Corded Reliability Meets Wireless Flexibility
The Blackwire series of corded USB headsets includes the new Blackwire 720. This versatile headset goes beyond providing outstanding PC audio quality by also connecting to a Bluetooth enabled phone or tablet.
Calisto Series – Beyond Headsets
The Calisto series of USB speakerphones and handsets includes the new Calisto 620, designed for use with your laptop or smartphone.