GoDaddy plans European Customer Care Centre

GoDaddy will open a European Customer Care Centre, and the location is expected to be finalized by the end of the year.

GoDaddy’s European site would then be operational in late-spring of 2014, providing customer service in 14 European languages.

GoDaddy, which primarily targets SMBs, plans to hire additional people in the region, develop a facility and spend advertising dollars locally, in addition to helping local enterprises grow and prosper.

GoDaddy has also appointed Stefano Maruzzi as its vice president of EMEA (Europe, the Middle East and Africa).

customer care center

Over the past 13 years, Maruzzi has worked as a leader and senior executive at multinational organisations, including Google, Microsoft and Condé Nast. Maruzzi joins GoDaddy from YOOX Group, where he was Director for Europe and North America. Maruzzi will be based in the London-area.

GoDaddy has already made major inroads into the European domain name and Web hosting markets after launching marketing campaigns.

“By summer, under Stefano’s leadership, we’ll have our support staff on the ground and be talking to customers in 14 native languages across Europe,” said GoDaddy Senior Vice President International James Carroll.

Internationally, GoDaddy recorded significant growth since opening in India a little more than one year ago. In August, GoDaddy announced 86 percent growth of its Indian customer base in the year since opening its Hyderabad Customer Care Centre. GoDaddy plans to employ the same growth model in Europe and other global markets.

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