SAP will help UAE Exchange in improving customer interface and reducing turnaround time for offering solutions with its C4C platform.
According to SAP, customers can access the UAE Exchange contact center through phone, email and retail counter.
The customer profile is accessible across all channels and geographies such that service agents are updated on a real time basis and reduces the time taken for the customers to get solutions.
UAE Exchange has implemented SAP’s C4C to become preferred partner as a one-stop shop for remittance and foreign exchange solutions.
The C4C platform will provide 360-degree customer view and user interface improvement through integration across retail and virtual delivery channels.
“We are extremely delighted to join hands with SAP to bring the best to our customers. We will also be utilizing their service capabilities for superior delivery across the customer lifecycle,” said Promoth Manghat, CEO, UAE Exchange.
“By using next-generation solutions from SAP, UAE exchange will be able to gain real-time customer insight and use it to make every customer interaction more relevant and engaging,” said Tayfun Topkoc, managing director, SAP UAE.
Few days ago, Lidl, a retailer in Europe, utilized the SAP ERP, SAP Business Warehouse and SAP Customer Activity Repository applications to centralize its IT infrastructure.
Last month, Shopper Stop collaborated with SAP to provide a seamless and unified shopping experience to customers across its multiple channels including physical stores, Web, Social, TV and Marketplaces.
In June, European School deployed the SAP ERP powered by SAP HANA application and the SAP Simple Finance solution.