Oracle is the sole leader in digital experience platforms: Forrester

Oracle CX Cloud SuiteForrester Research has named Oracle the sole leader in digital experience platforms in its recent The Forrester Wave: Digital Experience Platforms, Q3 2017 report.

Forrester Research has recognized Oracle for having one of the broadest portfolios – including content, commerce, marketing, data, analytics and customer care.

The Oracle CX Cloud Suite offers an integrated set of applications that blend innovative technologies, such as artificial intelligence (AI), Internet of Things (IoT) and data that span the entire customer lifecycle.

Oracle empowers organizations to not only save time and money, but also improve the bottom line and exceed customer expectations.

“I believe that our performance as sole leader in Forrester’s digital experience report reflects the large investments and progress we’ve made in building the Oracle CX Cloud Suite,” said Des Cahill, vice president and head CX evangelist, Oracle.

Of the 14 vendors Forrester evaluated for digital experience, the Oracle CX Cloud Suite was named sole leader based on evaluation across 28 criteria, including current offering, strategy and market presence. Oracle was cited for its balance of product and platform.

Oracle CX Cloud Suite empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.

The Oracle CX Cloud Suite includes Oracle Commerce Cloud, Oracle Marketing Cloud, Oracle Sales Cloud and Oracle Service Cloud.