Oracle offers Field Service Cloud to enhance customer service


Oracle launched latest Oracle Field Service Cloud offering to power a connected customer service experience.

The offering was formerly known as TOA Technologies.

New features and integrations available in the Oracle Field Service Cloud include, expanded field resource manager, automated urgent work assignment and integration with oracle’s e-business suite.

Expanded field resource manager helps field supervisors to manage all field activities in real time using a mobile device.

Further, Oracle Field Service Cloud allows responding to emergency situations, with the application automatically locating the field resource nearest to the job and immediately routes them to the urgent event.

The integration with Oracle’s E-Business Suite helps streamline job scheduling and inventory tracking capabilities.

Oracle customer Julia Neary, IT Manager, Fulfillment and Service, Pella Corporation said: “At Pella we continually strive to exceed our customer’s expectations and with the recent implementation of Oracle Field Service Cloud we are gaining new levels of customer service capabilities,” said Julia Neary, IT Manager, Fulfillment and Service, Pella Corporation.

“We are already seeing a reduction in manual processes and improved management of our service technicians. More importantly we are able to leverage Oracle Field Service Cloud to respond faster, more reliably and more efficiently to our customer’s needs.”