Oracle Knowledge Advanced launched

Oracle

Oracle launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud.

The company said the new cloud-based knowledge management solution enables organizations to create and refine their knowledge assets.

It supports cross-channel customer experience in 33 languages for both end customers and contact center agents. This will help organizations deliver a better customer experience, while reducing overall customer support costs.

Oracle Knowledge Advanced cloud also helps organizations drive efficiencies across the contact and engagement center by empowering agents with timely information at the point of need.

“Oracle’s internal deployment of Oracle Knowledge Advanced along with Oracle Service Cloud has been a huge success”, said Mark Sunday, CIO Oracle.

“Oracle’s ‘My Help Customer Portal’ offers a single place for our employees to find out how to do something, make a request, or obtain support.”

“In addition to modernizing the support experience for Oracle employees, it has helped IT and other internal service providers be more efficient, proactive and productive by including Knowledge directly in the support process,” Sunday said.

Arya MM

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  • Ilya Geller

    Oracle wants much more than to beat Amazon.
    Oracle already structures unstructured data:
    1. Oracle obtains statistics on queries and data from the data itself, internally’.
    3. Oracle gets 100% patterns from data.
    4. Oracle uses synonyms searching.
    5. Oracle indexes data by common dictionary.
    6. Oracle killed SQL: SQL, Structured Query Language either does not use statistics at all or uses manually assigned one.IBM should stop to use SQL.
    Oracle owns Big Data and any data, Oracle puts Internet into database.
    ‘Normally, terms in an index are automatically weighted based on their distribution in the indexed content. ‘ https://docs (dot) oracle (dot) com/cd/E24152_01/Search.10-1/ATGSearchAdmin/html/s1007understandingtermweights01.html
    The first time ever Oracle is able to calculate weights: Oracle structures unstructured data.