JLT Australia deploys NetSuite OpenAir solution

Jardine Lloyd Thompson (JLT) Australia has deployed NetSuite OpenAir cloud professional services automation (PSA) solution to run the entire business life cycle of its consulting practice.

JLT Australia has replaced six disparate Microsoft Access and Excel databases with a single unified instance of NetSuite OpenAir.

The insurance firm has provided real-time visibility and anytime, anywhere access to the tools and information needed to 150 project managers and consultants.

JLT Australia in 2010 selected PSA technology as an ideal solution and NetSuite offered its OpenAir PSA solution through its Australian operations.

Additionally, JLT Australia selected NetSuite OpenAir for the platform’s ability to introduce breakthrough visibility and efficiency across its entire services lifecycle.

With NetSuite OpenAir the productivity of JLT Australia’s project managers and consultants has increased 20 percent and saved AU$200,000 per year in personnel costs by eliminating the need to manage time and expense in multiple databases.

In addition, JLT Australia can adjust pricing models for optimal profitability, as well as assign the right personnel to the right projects.


NetSuite OpenAir has helped JLT Australia to improve service delivery effectiveness and client satisfaction o manage tasks, timeframes, milestones and resources.

This apart, NetSuite OpenAir Mobile for iPads and iPhones enables consultants in the field to improve productivity and help accelerate billing and cash flow.

“NetSuite OpenAir has given us a lot more transparency and enabled us to engage with clients in a more structured way in terms of milestones, project and resource management, while capturing the time-and-expense we incur,” said Clinton Wright, national operations manager for JLT Australia.

Last month, Science Application International Corp (SAIC) deployed NetSuite OpenAir as a single, unified platform to run its critical resource management processes.

Shilpa Khatri

[email protected]