The latest J.D. Power Cloud Storage Satisfaction Report showed that Google ranked the highest in customer satisfaction.
The report also said Google’s fee-based cloud storage service performs well in the device syncing capabilities and has variety of features.
Amazon secured the second position in customer satisfaction followed by Microsoft.
“The cloud storage service industry is growing as consumers want to store and readily access more data files, music, video and images than ever before,” said Kirk Parsons, senior director and telecom, media & technology practice leader at J.D. Power. ”
“It’s important that cloud storage providers offer a service that’s easy to access and able to store media across multiple devices and platforms at a price consumers perceive as a good value. Providers that do so and also continuously offer new services and upgrades are well positioned to increase satisfaction, customer loyalty and repurchase intention.”