Infotech Lead America: Genesys, a provider of customer service and contact center solutions, announced the availability of Genesys Connect for Service Cloud on Salesforce’s AppExchange, the world’s leading business apps marketplace.
Customers can now purchase from Genesys the natively integrated solution, which combines the Genesys Connect cloud contact center solution with Service Cloud.
Genesys Connect for Service Cloud delivers a seamless environment that natively leverages the Service Cloud user interface and administrative environment to ensure that the solution is quick to deploy, easy to administer and simple to use. The combined solution provides an integrated user interface for agents and employees across the voice, social, web and mobile customer channels.
Built natively on the Salesforce Platform, Genesis Connect is available for a free trial on salesforce AppExchange.
By combining Service Cloud with Genesys Connect, Genesys will now directly offer an end-to-end customer service solution in the cloud to cater to the growing demand from enterprises and small and medium sized businesses (SMBs) which are constantly seeking customer service solutions that deliver simplicity, lower cost of ownership, and optimized best practices in the cloud.
“Genesys is excited to bring to market an end-to-end customer service solution featuring the award winning Service Cloud and best-in-class Genesys contact center,” said Paul Segre, president and CEO of Genesys. “Companies looking to transform the customer service experience need to consider this easy to use and manage cloud solution, which is now directly available from Genesys.”
The solution brings together the Genesys voice, routing, customer service and contact center capabilities with Service Cloud to provide a unified and seamless user experience.
Customers can now purchase the Genesys Connect solution to integrate with existing Service Cloud implementations, or the combined Genesys and Service Cloud solution for new environments directly from Genesys.
“Companies are turning to social and mobile cloud technologies to transform the way they connect with customers,” said Alex Bard, SVP Product Management, Salesforce.com, said. “By tapping into the power of the Service Cloud, Genesys provides customers with the tools they need to accelerate business success in the social era.”
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