Cloud contact center software provider Five9 said its Virtual Contact Center (VCC) is helping a financial service provider to improve customer experience at their contact center.
Without naming the financial institution, Five9 said the customer has also implemented advanced reporting and analytics, and Five9 Workforce Management (WFM) powered by NICE, to gain valuable insights into their operation.
“The financial industry, like most industries, will benefit from customer insights provided by advanced reporting solutions in their contact center. The Five9 solution provides contact center agents with an exceptional experience, which ultimately impacts the customer experience,” said Mike Burkland, President and CEO, Five9.
The Five9 solution offers contact centres channels such as phone, web, chat, email, mobile apps, or social media to connect customers.