IBM said its collaboration tools – IBM Verse and Connections- are helping enterprises including Lufthansa Group, TruTrade, Calidad Pascual and Flex Contact Center transform into social businesses.
IBM said deploying collaboration tools such as Verse and Connections will give organisations greater visibility into sentiment, activities and behaviors.
By infusing cognitive technology into these systems, IBM is helping clients listen to, reason and learn from data in new ways, the company said in a press statement.
IBM added Lufthansa Group into its client list, with Europe’s largest airline migrating to IBM Connections from Jive. The company helped Lufthansa Group migrate more than 120,000 users onto Connections in less than a year.
The technology has also helped Lufthansa to offer new services to customers while improving collaboration, trust and productivity within the organization.
Further, IBM said collaboration tools are helping rural farmers in East Africa by increasing transparency into pricing and inventory.
TruTrade – a joint venture between African trading businesses, Rural African Ventures Investments and Self Help Africa – developed the myLLL platform on IBM Domino hosted on the IBM Cloud.
Flex Contact Center, a professional services and tele-sales company, deployed IBM Connections Cloud to their internal community known as Conectados, to reduce reliance on email, eliminate the need for costly infrastructure investments, and give employees faster access to client data.
Calidad Pascual, a Madrid-based dairy company with more than 2,300 employees, deployed IBM Connections to gather input on inventory management.
The enterprise IT vendor also announced expanded capabilities in its collaboration portfolio. The new enhancements will allow users to customize communities by role or function, manage files easier and remain productive on the go.
Also on Monday, the American Heart Association (AHA) announced plans to develop workplace health solution, leaveraging cognitive computing power of IBM Watson.
In the first application of Watson to cardiovascular disease, AHA, IBM and Welltok will create a new offering that combines AHA’s science-based metrics and health assessments with cognitive analytics, delivered on Welltok’s health optimization platform.
The program will help assess both the employer’s workplace health environment, as well as employee health based on AHA metrics. The effort is intended to help alleviate the burden of cardiovascular diseases, which affect more than 85 million Americans today.