IT industry analyst firm Gartner has revealed its top technology predictions for 2018 and beyond enabling CIOs to prepare for the future.
“CIOs in end-user organizations will need to develop a pace that can be sustained no matter what the future holds. Those who seek value from technology-based options must move faster as their digital business efforts move into high gear,” said Daryl Plummer, vice president and Gartner Fellow, Distinguished.
By 2021, early adopter brands that redesign their websites to support visual- and voice-search will increase digital commerce revenue by 30 percent.
Consumer demand for voice devices — embodied by products such as Amazon Echo and Google Home — is expected to generate $3.5 billion by 2021.
By 2020, five of the top seven digital giants will willfully “self-disrupt” to create their next leadership opportunity.
Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft and Tencent are likely to run into situations where their influence has grown so large that it is difficult to create new value scenarios. This ultimately leads to self-disruption.
By the end of 2020, the banking industry will derive $1 billion in business value from the use of blockchain-based cryptocurrencies.
The current combined value of cryptocurrencies in circulation worldwide is $155 billion, and this value has been increasing as tokens continue to proliferate and market interest grows.
By 2022, most people in mature economies will consume more false information than true information.
While fake news is currently in the public consciousness, it is important to realize the extent of digitally created content that is not a factual or authentic representation of information goes well beyond the news aspect.
For enterprises, this acceleration of content in a social media-dominated discourse presents a real problem. Enterprises need to not only monitor closely what is being said about their brands directly, but also in what contexts, to ensure they are not associated with content that is detrimental to their brand value.
By 2020, AI-driven creation of “counterfeit reality,” or fake content, will outpace AI’s ability to detect it, fomenting digital distrust.
By 2021, more than 50 percent of enterprises will be spending more per annum on bots and chatbot creations than traditional mobile app developments.
By 2021, 40 percent of IT staff will be versatilists, holding multiple roles, most of which will be business, rather than technology-related.
IT specialists represent about 42 percent of the entire IT workforce in 2017, but by 2019, Gartner predicts that IT technical specialist hires will fall by more than 5 percent as digital business initiatives require increasing numbers of IT versatilists.
This shift will begin in infrastructure and operations (I&O), as the need for I&O that can support on-demand infrastructure will emerge. With a solid I&O foundation in place, an increase in nontechnical IT managers and leaders with the versatilist profile will follow.
After the leadership wave, marketing-oriented digital business efforts such as business intelligence (BI) will be next, followed by software development, digital product management, project/program/portfolio management, and customer experience management and architecture.
In 2020, AI will become a positive net job motivator, creating 2.3 million jobs while eliminating only 1.8 million jobs.
By 2020, IoT technology will be in 95 percent of electronics for new product designs.
Through 2022, half of all security budgets for IoT will go to fault remediation, recalls and safety failures rather than protection.