How Artificial Intelligence helps to transform customer service

The possibilities of using Artificial Intelligence (AI) for business purposes are finding new levels as research and development progresses. Time is not too far...
Healthcare IT

How technology is aiding healthcare for better performance

Healthcare organisations must embrace advances in artificial intelligence (AI), digital ecosystems and other technologies, according to a report by Accenture.Presented at the annual America’s...
Chatbots technology for business

Use of chatbot as a marketing tool is growing

The use of chatbots in customer relationship management is growing rapidly, and many marketers plan to launch a branded chatbot in 2017.Chatbots are proliferating...

How Big Bazaar improved customer experience with innovative CX initiatives

Market research firm Forrester shared a case study to show how India-based retailer Big Bazaar improved customer experience in its 218 stores across 118...
Job cut

Do latest job cuts herald fewer IT jobs in the future?

By 2024, the number of people in IT will shrink significantly, warns market research agency Forrester.It says that in line with tech management structures change, roles will become...
SaaS for CIOs

Calling all SaaS providers: Don’t let your database hold you back

In the on-demand, always on the go, mobile and global world we live in, the benefits of cloud applications and software as a service...

InfotechLead Awards 2017 nominations open

TelecomLead and InfotechLead, leading B2B news portals on Telecom and IT, announce the launch of their first awards, starting 2017.TelecomLead Awards 2017 are open...
smart city technology investment

India smart city projects lag behind China due to lack of infrastructure

Governments in China, Japan, and South Korea are leading the deployment of citizen-centric, smart city initiatives in Asia, ABI Research said.India and Indonesia are...

Digital transformation lessons for start-ups from Dell EMC

Sarv Sarvanan, senior VP and GM Dell EMC India COE in this article reveals digital transformation lessons for start-ups.Do you remember a time when...
Social media platforms

India can bolster Snapchat’s prospects as Facebook goes after it

Founded in 2004, Facebook -- on track to hit two billion active monthly users this year -- is now the fifth-largest US firm by...



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